為(wei)扎實(shi)做好用(yong)戶服務(wu)工作，做好供(gong)熱(re)保(bao)障，提升服務(wu)質量，自2024年5月1日起(qi)，石(shi)島(dao)水(shui)發供(gong)熱(re)公(gong)司客服部(bu)工作人(ren)員(yuan)深(shen)入各小(xiao)區進行入戶走(zou)訪，扎實(shi)開(kai)展(zhan)供(gong)熱(re)宣傳，打通上門服務(wu)最后一公(gong)里。

5個(ge)多月以(yi)來，公司(si)共開展走(zou)訪活動16次、入戶(hu)(hu)(hu)走(zou)訪1600余戶(hu)(hu)(hu)，向供(gong)(gong)(gong)熱(re)用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)發放《集中供(gong)(gong)(gong)熱(re)宣(xuan)傳(chuan)單(dan)》《安(an)全用(yong)(yong)(yong)(yong)熱(re)小知識(shi)》《供(gong)(gong)(gong)熱(re)流程(cheng)須知》《供(gong)(gong)(gong)熱(re)繳費卡使用(yong)(yong)(yong)(yong)宣(xuan)傳(chuan)單(dan)》14800余份(fen)。工(gong)作(zuo)人員以(yi)入戶(hu)(hu)(hu)走(zou)訪、宣(xuan)傳(chuan)活動為契機，對2023—2024年度供(gong)(gong)(gong)暖服務過程(cheng)中供(gong)(gong)(gong)熱(re)用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)在供(gong)(gong)(gong)熱(re)政(zheng)策(ce)、用(yong)(yong)(yong)(yong)熱(re)常識(shi)、業務流程(cheng)等方面存在的(de)誤區進行(xing)詳細的(de)宣(xuan)傳(chuan)講解(jie)。同時(shi)，工(gong)作(zuo)人員對供(gong)(gong)(gong)暖前(qian)用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)家中需要注意的(de)事項進行(xing)了一一講解(jie)，及時(shi)公開轄區負責人的(de)聯系(xi)方式，以(yi)便(bian)于用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)任(ren)(ren)何(he)時(shi)間(jian)、任(ren)(ren)何(he)供(gong)(gong)(gong)暖問題都能隨時(shi)與公司(si)工(gong)作(zuo)人員取得聯系(xi)。

通過入戶(hu)走訪、供(gong)熱(re)(re)宣傳活動的開展，不僅拓寬(kuan)了(le)(le)(le)用戶(hu)了(le)(le)(le)解供(gong)熱(re)(re)工作(zuo)的有(you)效渠(qu)道，也拉(la)近了(le)(le)(le)供(gong)熱(re)(re)企(qi)業與(yu)用戶(hu)的距離，為更好(hao)地實現“主動服務(wu)、全員服務(wu)”的服務(wu)理念(nian)奠定(ding)了(le)(le)(le)良(liang)好(hao)的基礎，切(qie)實解決了(le)(le)(le)用戶(hu)普遍關心的供(gong)熱(re)(re)問題，提高了(le)(le)(le)用戶(hu)的滿意度！（宋蕾 供(gong)稿）