2024—2025年(nian)供(gong)(gong)(gong)暖季(ji)，供(gong)(gong)(gong)暖面積(ji)593萬(wan)㎡，新(xin)(xin)增供(gong)(gong)(gong)暖面積(ji)1.7萬(wan)㎡，供(gong)(gong)(gong)暖用(yong)戶55197戶。供(gong)(gong)(gong)暖季(ji)來臨前(qian)，公司(si)提(ti)前(qian)安排部(bu)署，深(shen)入開展“冬(dong)病夏治”專項行(xing)(xing)動，對(dui)機組(zu)設備(bei)、供(gong)(gong)(gong)熱(re)設施、供(gong)(gong)(gong)熱(re)管(guan)網進行(xing)(xing)全面排查，對(dui)供(gong)(gong)(gong)暖期出現的問題(ti)進行(xing)(xing)梳理(li)匯總，形成維(wei)修清單，編制大修技改計劃，消除各類隱患缺(que)陷，檢修管(guan)網7569米，新(xin)(xin)建(jian)管(guan)網2800米，更換循環泵1臺(tai)、補(bu)水泵4臺(tai)，清洗板式(shi)換熱(re)器45臺(tai)，維(wei)修、保養(yang)換熱(re)站(zhan)72座、換熱(re)機組(zu)105套，有效(xiao)提(ti)高供(gong)(gong)(gong)熱(re)系(xi)統(tong)運(yun)行(xing)(xing)效(xiao)率(lv)，惠(hui)及(ji)用(yong)戶5000余戶，為冬(dong)季(ji)供(gong)(gong)(gong)暖奠定堅實基礎。

扎實做好供暖保障，確保供熱效果

在供(gong)暖季期間，通(tong)過多(duo)種方式加強運(yun)(yun)行管(guan)控，從設施維護、參數優化、熱力(li)調配等環節入手，確保供(gong)暖服務(wu)穩定(ding)可靠。運(yun)(yun)行人員(yuan)認真(zhen)監盤、精細調節，全面落實(shi)運(yun)(yun)行方案(an)，針對關鍵(jian)設備異(yi)常、極(ji)端氣(qi)(qi)候等突(tu)發狀況做好應急預(yu)案(an)，細化各項處(chu)置流程。熱電廠與(yu)供(gong)熱首站協同聯動(dong)，充(chong)分利用(yong)(yong)智能(neng)(neng)供(gong)熱平臺功能(neng)(neng)，提升供(gong)熱調控和服務(wu)保障能(neng)(neng)力(li)，實(shi)現按(an)需供(gong)熱、精準供(gong)熱、優質供(gong)熱。密切關注天(tian)(tian)氣(qi)(qi)變化，根據氣(qi)(qi)溫變化趨(qu)勢，及時調整供(gong)熱參數，確保在不同天(tian)(tian)氣(qi)(qi)條件下，用(yong)(yong)戶室內溫度始終保持在舒(shu)適區間，為用(yong)(yong)戶提供(gong)穩定(ding)、可靠的供(gong)暖服務(wu)。

強化設備故障消缺，護航系統穩定運行

在供暖季，設(she)(she)備(bei)(bei)(bei)故障(zhang)隨(sui)時可能(neng)發(fa)生，公司深(shen)知(zhi)維修消(xiao)(xiao)缺(que)的(de)重要性。為(wei)此，檢(jian)修人(ren)員加大設(she)(she)備(bei)(bei)(bei)巡檢(jian)力(li)度，及時消(xiao)(xiao)除設(she)(she)備(bei)(bei)(bei)故障(zhang)缺(que)陷，為(wei)機組設(she)(she)備(bei)(bei)(bei)穩(wen)定運行保駕護(hu)航。公司成立5支(zhi)供熱管(guan)網搶(qiang)修隊、2支(zhi)站房(fang)設(she)(she)備(bei)(bei)(bei)搶(qiang)修隊，配備(bei)(bei)(bei)應急搶(qiang)修車11輛，儲備(bei)(bei)(bei)充足(zu)的(de)備(bei)(bei)(bei)品備(bei)(bei)(bei)件(jian)，供熱中控、客(ke)服(fu)熱線、供熱管(guan)家、站房(fang)設(she)(she)備(bei)(bei)(bei)巡檢(jian)等關鍵崗位實行24小時負(fu)責制，隨(sui)時應對(dui)(dui)供熱突發(fa)事件(jian)。一旦發(fa)生供熱突發(fa)情(qing)況，立即啟動應急預案(an)，搶(qiang)修人(ren)員在最短時間內趕赴現場(chang)，快速響應、高效協同、妥善處(chu)置，最大限度減(jian)少對(dui)(dui)用戶的(de)影(ying)響，有力(li)保障(zhang)供熱系(xi)統安全穩(wen)定運行。

優化供熱服務保障，提升服務水平

公司始終將提(ti)升供(gong)暖服(fu)(fu)務水平作為工(gong)作重點，深入(ru)開展“訪(fang)民問(wen)暖”專項行動，工(gong)作人員(yuan)對(dui)(dui)供(gong)熱區域開展“地毯式”走訪(fang)，走訪(fang)供(gong)熱用(yong)戶(hu)12000戶(hu)，面(mian)對(dui)(dui)面(mian)傾(qing)聽群(qun)眾(zhong)心聲，實(shi)地解(jie)決供(gong)熱問(wen)題5396件，不斷(duan)提(ti)升群(qun)眾(zhong)“溫暖指數(shu)”和“滿意(yi)(yi)指數(shu)”。客服(fu)(fu)熱線電話24小時(shi)暢(chang)通(tong)，第一時(shi)間(jian)受理用(yong)戶(hu)訴求，累計(ji)接聽熱線電話26006個，實(shi)現用(yong)戶(hu)咨(zi)詢、投訴、報修“一條龍”服(fu)(fu)務，持續在線守(shou)護群(qun)眾(zhong)溫暖。供(gong)暖管家提(ti)供(gong)上門服(fu)(fu)務，快速解(jie)決各(ge)類供(gong)熱問(wen)題，用(yong)實(shi)際行動提(ti)升用(yong)戶(hu)的滿意(yi)(yi)度和幸福感(gan)。

停暖不(bu)停工，檢修(xiu)(xiu)(xiu)正當時(shi)。供(gong)暖結(jie)束(shu)后，公司將(jiang)本著(zhu)“應修(xiu)(xiu)(xiu)必(bi)修(xiu)(xiu)(xiu)、修(xiu)(xiu)(xiu)必(bi)修(xiu)(xiu)(xiu)好”的原則，對機組設備、供(gong)暖設施進行(xing)全方位維修(xiu)(xiu)(xiu)保養，針對供(gong)熱(re)中存在的問題進行(xing)總結(jie)分析，集(ji)中力量攻克供(gong)熱(re)過程(cheng)中的難點(dian)問題，力求在供(gong)熱(re)質量和服務水(shui)平上實現全面提(ti)升，為用(yong)戶提(ti)供(gong)更(geng)加貼(tie)心、高效的供(gong)熱(re)服務。（方銘鑠 供(gong)稿(gao)）