水發熱(re)電(dian)（榮成(cheng)(cheng)）始終把(ba)(ba)群眾冷暖放在心(xin)上，聚焦民生供熱(re)，扎實(shi)為(wei)群眾辦實(shi)事(shi)(shi)，切實(shi)把(ba)(ba)群眾獲得感(gan)(gan)和幸福感(gan)(gan)作(zuo)為(wei)衡量和檢驗工(gong)作(zuo)成(cheng)(cheng)效的根本標準，把(ba)(ba)實(shi)事(shi)(shi)辦到群眾“心(xin)里(li)”。

聚焦(jiao)老(lao)舊小(xiao)(xiao)區辦實(shi)事。老(lao)舊小(xiao)(xiao)區供熱管網改(gai)造(zao)關乎群眾切(qie)身利益，是實(shi)實(shi)在在的民(min)(min)生工程(cheng)、民(min)(min)心工程(cheng)。為解決老(lao)舊小(xiao)(xiao)區居(ju)民(min)(min)煩心事，公(gong)司(si)組織相關部門深入現場調研，制定切(qie)實(shi)可行的改(gai)造(zao)方案。在施工過(guo)程(cheng)中，掛圖作戰、倒排工期，嚴格把控施工質量，確保(bao)改(gai)造(zao)后效果。先(xian)后完成17個老(lao)舊小(xiao)(xiao)區管網改(gai)造(zao)3500米，惠及用戶(hu)(hu)5000余戶(hu)(hu)。

聚(ju)焦提(ti)升供(gong)(gong)熱服(fu)務質(zhi)(zhi)量。為給用(yong)戶提(ti)供(gong)(gong)更好服(fu)務，公(gong)司在提(ti)升供(gong)(gong)熱服(fu)務質(zhi)(zhi)量上下功夫。客服(fu)部(bu)組織開展(zhan)人員(yuan)業務培訓(xun)，內容(rong)包括文明用(yong)語、供(gong)(gong)熱政策法規、業務辦理(li)流程(cheng)等，有(you)效(xiao)提(ti)升員(yuan)工(gong)理(li)論知識和業務技能水平。客服(fu)熱線24小時暢(chang)通，第一時間回(hui)應群眾訴(su)求，轄區管理(li)員(yuan)入戶測溫、檢修管道、清洗過濾(lv)網，提(ti)升供(gong)(gong)熱服(fu)務質(zhi)(zhi)量。

聚焦(jiao)提(ti)升業(ye)(ye)(ye)務(wu)(wu)辦(ban)(ban)理(li)效率(lv)。充分發揮客服系統優勢，提(ti)高業(ye)(ye)(ye)務(wu)(wu)辦(ban)(ban)理(li)效率(lv)。公司開(kai)通(tong)線上(shang)繳(jiao)費業(ye)(ye)(ye)務(wu)(wu)，老用(yong)(yong)戶可(ke)以通(tong)過微(wei)信(xin)、支付寶繳(jiao)納取暖費，足不出戶及即可(ke)線上(shang)辦(ban)(ban)理(li)業(ye)(ye)(ye)務(wu)(wu)。客服大廳窗口辦(ban)(ban)理(li)“入網、報停、繳(jiao)費、查詢(xun)、報修”等一系列業(ye)(ye)(ye)務(wu)(wu)，優化業(ye)(ye)(ye)務(wu)(wu)辦(ban)(ban)理(li)流程，有(you)效縮短辦(ban)(ban)理(li)時間，業(ye)(ye)(ye)務(wu)(wu)辦(ban)(ban)理(li)提(ti)速，不斷提(ti)升用(yong)(yong)戶滿意(yi)度。多次組織(zhi)供(gong)(gong)熱宣傳進小區(qu)活動，與用(yong)(yong)戶進行面對面溝通(tong)交流，為供(gong)(gong)熱用(yong)(yong)戶講解供(gong)(gong)熱常(chang)識(shi)，現(xian)場解答用(yong)(yong)戶疑問，聽取用(yong)(yong)戶的意(yi)見及建(jian)議。

民(min)(min)生無小事，枝葉總關情(qing)。公司將鉚足干勁、多措(cuo)(cuo)并舉，采取(qu)更多惠(hui)民(min)(min)生、暖民(min)(min)心舉措(cuo)(cuo)，為廣大(da)用戶提供更好的服務體(ti)驗，增進民(min)(min)生福祉(zhi)，傳遞(di)民(min)(min)生溫度(du)。（方銘鑠(shuo) 供稿）